The following is a summary of the orientation programme provided to all arriving international students studying English or mainstream course or qualifications (this is not intended to cover short courses for groups of students).

On arrival at Auckland International Airport, you will be met by a representative of Waiariki Institute of Technology and taken by coach either directly to your homestay or to the institute.

On the next class day, you will be taken by your homestay or a staff member of the International Centre to the institute for orientation where you will complete your registration process and receive the following: International Student Handbook; Student Handbook/Calendar; campus map; city map; city bus timetables. confirmation of insurance details; information on health services, banking and currency exchange.

You will also have a tour of Waiariki campus, facilities and staff including: Library Learning Centre, staff and completion of library registration; WITSA the students' association, introduction to staff and completion of ID cards; Health Centre and staff; Learning Support Services and staff; Student Counselling Services and staff; Fat Dog on Campus cafe; English Language Centre; parking and bus stop on campus.

You will then be taken on a tour of Rotorua to identify the following: police station; tourism centre; hospital; city bus station; airport; post office; travel agent; main shopping area; emergency pharmacy and medical centre; currency exchange; lake front.

You will be assisted with making the following arrangements: opening a bank account and obtaining a money card if required; any specialist medical service registration required (a record of any specialist health requirements will be entered on your record).

You will then be taken to the relevant school for introduction to the programme leader. The programme leader will complete the faculty and programme induction.

If you are enrolling on the Certificate in English programme, then the initial English levels test will be completed. This takes approximately three (3) hours and will identify the correct English class for you to join.

After the orientation programme you will be taken back to your homestay or hall of residence to meet with the accommodation provider and confirm various details so assistance can be provided to you where/when necessary. The following services have to be conducted by the homestay provider: clarification of travel arrangements so you know how to get to and from Waiariki for classes; your class timetables; additional resources you will need; local arrangements that have been made for you, i.e., which bank, which doctor, if arranged.

If you arrive at a time when it is not possible to arrange this faculty induction during the first day in Rotorua (e.g., holiday, weekend, etc.), the International Centre will make arrangements at the first available opportunity prior to course commencing.

Each enrolling student is required to complete and sign a tuition agreement with the institute. The tuition agreement will be signed by the student during the orientation programme on arrival at the institute. The tuition agreement is as follows:
This agreement shall be signed by the student and by a representative of the institute.

Institute: Waiariki Institute of Technology, Mokoia Drive, Rotorua, New Zealand ("the Institute")

Student: ("the Student")

1.		The Institute shall provide a programme of tuition (as outlined in the letter of offer made by Waiariki to the student) in accordance with the New Zealand Ministry of Education Code of Practice, and the laws of New Zealand in return for a the fee identified in the letter of offer.
2.		The Student shall comply with the rules and policies of the Institute and with the reasonable instructions of the instructors, lecturers and teachers of the Institute.
3.		The Student authorises staff of the Institute to:
	3.1	Receive information from any person, authority or corporate body concerning the Student including, but not limited to, medical, educational and welfare information;
	3.2	Receive financial information relating to the Student including bank account details, debt and/or income details of the Student;
	3.3	Provide consents in respect of any activity carried out and authorised by the Institute; and
	3.4	Provide necessary consents on the Student's behalf in the event of a medical emergency where it is not reasonably practicable to contact the Parents.
4.		The student authorises the Institute to advise the Student's homestay hosts, or manager of the student hostel, of all matters and information required to be provided to protect and enhance the educational development, the care and well-being of the student.
5.		The student agrees to provide the Institute with academic, medical or other information relating to his or her well being as may be requested from time to time by the Institute.
6.		The Institute shall use its best endeavors to ensure the safety, health and well being of the Student but shall not be liable for any damage or harm caused to the Student or the Student's property. In addition, the Institute shall have no responsibility for the Student outside of Institute hours.
7.		In any event, the Institute's liability in relation to the supply of tuition services to the Student is limited to the amount of fees paid by the Student for the provision of the services in respect of which liability arises.
8.		Nothing in this agreement limits any rights the Student may have under the Consumer Guarantees Act 1993.
9.		Either party may terminate this agreement at any time upon two weeks written notice being given to the other party.  If the agreement is terminated the refund policy for international students as outlined in the Institute’s policies and procedures for International students shall apply.
10.		Neither party is liable to the other for failing to meet its obligations under this agreement to the extent that the failure was caused by an act of God or other circumstances beyond its reasonable control.
11.		This agreement shall be construed and take effect as a contract made in New Zealand and will be governed by New Zealand law, and the Student submits to the exclusive jurisdiction of the New Zealand courts.
12.		Notices given under this agreement must be in writing and given to the addresses set out in the application forms. Those sent by post shall be deemed to have been received 5 working days after posting.
13.		This agreement contains all of the terms, representations and warranties made between the parties and supersedes all prior discussions and agreements covering the subject matter of this agreement.
14.		The Parents and the Student acknowledge that:
	(a)	Personal information of the Parents and/or Student collected or held by the Institute is provided and may be held, used and disclosed to enable the Institute to process the application for tuition, provide tuition and homestay services to the Student, provide to the Student advice or information concerning products and services the Institute believes may be of interest to the Student and to enable the Institute to communicate with the Student for any purpose;
	(b)	All personal information provided to the Institute is collected and will be held by the Institute at Mokoia Campus, Mokoia Drive, Rotorua.
	(c)	If the Student fails to provide any information requested in the application for tuition, the Institute may be unable to process the application;
	(d)	The Student has the right under the Privacy Act 1993 to obtain access to and request corrections of any personal information held by the Institute concerning them.

Waiariki Institute of Technology has an attendance policy for international students attending either English or mainstream courses and qualifications.

Under the terms of your student visa you are enrolled as a full-time student. This requires that you attend your class at all timetabled times.

You will only be allowed to be absent for a valid reason and you will need to present a letter or note from your doctor, your homestay parents, or your agent / representative (if they live in Rotorua) to your English teacher or programme leader.

Your teacher will maintain an attendance register and your attendance will be monitored closely. If your attendance is not acceptable, you will be advised that you are required to attend a counselling session with the programme leader. You will be given a first warning that your attendance should improve.

If your attendance does not improve immediately, you will be required to attend a further counselling session to discuss the reasons for your continued poor attendance.

Should your attendance not improve following this meeting, you will be required to attend a meeting with the director of the International Centre at that meeting you will be given an official final warning that your attendance continues to be unsatisfactory and that if it does not improve it may bring in to threat your continuation as a student at Waiariki. This may include withdrawal from course, reporting to the New Zealand Immigration Service and your return home. Your parents will also be sent a copy of this letter.

It is a requirement under the law of New Zealand that Waiariki maintains current records of the accommodation of all students studying at the institute.

It is your responsibility to advise the International Centre immediately if you change your accommodation address and contact numbers.

Forms are available from the International Centre for this purpose.

Failure to advise the International Centre of changes to your contact details may place your continuation as a student in jeopardy.

Waiariki requires that students abide by the Laws of New Zealand during their stay at the institute and that their social behaviour does nothing to bring the good name of the institute into disrepute. This includes:

Driving:

Students must possess a valid driving license plus an English translation of that license (validated by a Notary Public or accredited New Zealand organization) if they intend driving on New Zealand roads. This applies to the first year of study only. After that period they must possess a full New Zealand drivers license.

Car Insurance:

Students should be prepared to arrange (at the minimum) third party vehicle insurance before purchasing and driving a car in New Zealand.

Working part-time while studying

Students are advised that they can only work under certain conditions while they are studying in New Zealand under a student visa. Students must check with the International center before they commit to any employment. It will be viewed as a serious breach of the student visa if it is discovered that a student is working outside the terms of his/her visa.

Respect of other person’s belongings

If you are living in halls of residence or homestay while in Rotorua, you should respect the property of those people who own the halls of residence or house. Anything you do that reflects lack of care or abuse of property will create a negative impression of you as a student of Waiariki. This will bring the good name of Waiariki into disrepute and will be viewed very seriously. Repeated behaviour of this nature will jeopardize your future as a student at Waiariki.

Respect of other individuals

During your time as a student at the institute we require that you are a positive ambassador for Waiariki, particularly in your personal behaviour and your respect for the rights of other individuals.

You should respect the rules of the people you live with.
You should respect the rights of others.
Physical, verbal, or emotional abuse will not be tolerated under any circumstances.

Disregard for any of these requirements will jeopardize your continuation as a student at Waiariki.

Submitting your own original work

Waiariki has very strict rules regarding plagiarism, copying and cheating. Proven disregard for this rule will jeopardize your continuation as a student at Waiariki.

The following is the policy on students' rights while studying at Waiariki. A full copy of policy plus the procedure for breaches of the policy are in the student handbook that will be provided to the student on arrival.

1		RIGHTS OF STUDENTS
	1.1	Respect for students’ human dignity, including: sensitivity towards their ethnicity, cultural needs, age, gender, background and individual levels of ability; freedom from any form of sexual harassment or coercion by staff or other students.
	1.2	Student representation through the Students’ Association on bodies in Waiariki Institute of Technology – Whare Takiura (Waiariki), which make decisions directly affecting students.
	1.3	Input through the Students’ Association into all Council Statutes and other regulations governing students’ conduct on campus.
	1.4	Verbal and written expression in either of the two official languages of New Zealand - Maori and English – within Waiariki’s policy guidelines.
	1.5	Access to information: through the academic resources of Waiariki’s Library; personal records and official information pursuant to the Privacy Act.
	1.6	Accurate course information including refund policy, course outlines, cost and assessment procedures, before enrolment.
	1.7	Information within the first week of a course about the subject outline, subject objectives, assessment deadlines and weighting, timetable, textbook and any other course requirements.
	1.8	Competent and effective teaching and class organisation from trained staff.
	1.9	The provision of an up-to-date and well-resourced learning environment to the extent it is reasonably practicable.
	1.10	The provision of a safe, clean, healthy and comfortable learning environment to the extent it is reasonably practicable.
	1.11	The provision of library facilities, information technology, personnel and resources to help students to achieve learning outcomes of their programmes to the extent it is reasonably practicable.
	1.12	Reasonable access to computers outside class hours.
	1.13	Access to members of staff at reasonable times to discuss relevant issues.
	1.14	A reasonable workload and allocation of study time relating to any one course.
	1.15	Return of assessment results and other constructive feedback within two weeks or in accordance with programme regulations whichever is the longer.
	1.16	Assessment, which is valid and reliable and conforms to an appropriate marking schedule.
	1.17	Procedures allowing independent student input into teaching and course evaluation.
	1.18	Effective access to the official grievance procedures of Waiariki.
2		RESPONSIBILITIES OF STUDENTS
	2.1	Respect for the rights of other students.
	2.2	Respectful and considerate treatment of all staff, tutorial and allied.
	2.3	Observation of the rules and regulations governing student conduct including: smoking, alcohol and drug free policies; equal employment and education opportunities policies; sexual harassment prevention policies.
	2.4	Commitment to meeting the requirements of their course of study.
	2.5	Full attendance at all set classes.
	2.6	Commitment to meeting deadlines for assignments and assessments.
	2.7	Wherever possible students are encouraged, to speak directly with the relevant staff member to try to resolve a concern.
	2.8	Observation of all Waiariki rules and regulations.
	2.9	Respect for the property of Waiariki.
	2.10	When involved in Waiariki activities: to behave in a way that ensures the health and safety of fellow participants; to report any potential danger or damage to people or property; not to be involved in any criminal activity.
	2.11	Not to act in any way that could prejudice the reputation of Waiariki.
	2.12	Refrain from any forms of harassment.
	2.13	Adhere to Waiariki’s computer guidelines for use as set out in the Student Handbook in that all users of computing facilities should act responsibly and in a manner consistent with normal ethical obligations.

General:
No food or drink may be consumed in any computer room, except for water from sipper bottles. No user may give any person other than a staff member their user password or in any way allow any person who does not have a current user account to access Waiariki network facilities.
Users are responsible for any damage they cause to Waiariki computing equipment. Users are requested to notify faults on any computer they use. Fault report forms will be available in all computer rooms.
Where a computer is unattended for more than 5 minutes any other user may log off the user and commence using the computer for their own work.

Access to the information technology environment at Waiariki Institute of Technology is a privilege and must be treated as such by all users. Like any other campus facility, abuse of these privileges can be a matter of legal action or official Waiariki disciplinary procedures. Depending on the seriousness of an offence, violation of the policy can result in penalties ranging from: reprimand -"Don't do this any more" ; to loss of access; to referral to Waiariki authorities for disciplinary or legal action. In a case where unacceptable use severely impacts on performance or security, Information Systems Network Manager will immediately suspend an individual's access privileges.

Acceptable use of Waiariki's information technology resources is based on common sense, common decency, and civility applied to the networked computing environment. Information Technology resources are provided for the purpose of research, instruction and communication.

Unacceptable Uses
These include, but are not limited to, the following:

• Using the resources for any purpose which violates New Zealand laws.
• Using the resources for commercial, sales and advertising purposes without Waiariki' s approval.
• Using excessive data storage or network bandwidth in such activities as propagating of chain letters or broadcasting inappropriate messages to lists or individuals or generally transferring unusually large or numerous files or messages.

Sending or storing for retrieval patently harassing, intimidating, or abusive material.

Using "another" identity and password, or misrepresenting your identity, for access to information technology resources or using the network to make unauthorised entry to devices or resources.
Attempting to evade, disable or "crack" password or other security provisions of any systems network.
Reproducing and/or distributing copyrighted materials, students' notes or assessment information for the purpose of cheating, without appropriate authorization. Interfering with or disrupting another user's data.

Intercepting or altering network packets.

Users also undertake NOT TO COPY or DOWNLOAD SOFTWARE to or from any Waiariki Institute of Technology computer system without the prior express written permission of the Manager, Information Systems Section. Software includes: the programme(s), however recorded; the recording media; manuals; and any other associated documentation or equipment.
Users undertake NOT TO PLAY GAMES on Waiariki Institute of Technology systems.

Open Access
These facilities are provided for students to complete work related to Waiariki courses. Users may not play games or download software on these computers.

Internet Access:
Waiariki provides access to the Internet and to the Waiariki intranet for the purpose of allowing students to:

• Carry out research related to the courses they teach or undertake;
• Make arrangements related to their work;
• Exchange electronic mail; and
• Teach or learn about the use of the Internet.

All use of the Internet or intranet is covered by these policies.

THE INDIVIDUAL AS A RESPONSIBLE USER

Users of Waiariki information and computing resources take responsibility for:
Using resources efficiently, and accepting limitations or restrictions on computing resources
-such as storage space, time limits, or amount of resources consumed. Protecting passwords and respecting security restrictions on all systems Backing up files and other data regularly.

COURSE AND WORK-RELATED ACCESS

Many courses require the use of computer networks of Waiariki. Waiariki Institute of Technology views misuse of computers as a serious matter, and may restrict access to its facilities even if this means the user is unable to complete course requirements. (see Introduction)

In the event of an imposed restriction or termination of access to some or all of Waiariki's computers and systems, a user enrolled in such courses may be required to use alternative facilities to satisfy the obligations of such courses.

Therefore, users are advised that if such alternative facilities are unavailable it may be impossible to complete requirements for course work.

For students applying through an agent, it is the agent’s responsibility to ensure that the student understands this policy.

For students applying directly with limited English, Waiariki strongly advises that they should have the detail of this policy explained to them in their own language by a person also fluent in English.

Students should understand that refunds are not available on first year fees. Change of Institution or lack of knowledge of the geographical location of Waiariki Institute of Technology and the City of Rotorua are not accepted as reasons for a refund.

• The student will be entitled to a full refund of fees if the full programme fee has been received and the cancellation of the student’s enrolment on the programme of instruction has been received at least four weeks prior to the date of commencement of the programme.
• The student will be entitled to a full refund of fees if the full programme fee has been received and the student has been refused a student visa by the New Zealand Immigration Service (NZIS) prior to the date of commencement of the course.
• If Waiariki has received the full programme fee and, within the four week period prior to the commencement of the course, the student is unable through unforeseen circumstances, for reason other than for the non-issue of a visa by NZIS, to travel to New Zealand to commence their studies then 90% of the programme fee will be refunded.
• For international students who have gained a student visa to study at Waiariki and have arrived in New Zealand, there will be no refund of fees for the first year of study except in exceptional circumstances and at the discretion of the Chief Executive Officer. In such cases the refund applied shall take into consideration any administration charge and Agent’s commission that have already been paid. Changing the Institute of Study is not deemed to be exceptional circumstances.
• In the case of an international student withdrawing from a course prior to the conclusion of any year of study, the NZIS Officer will be immediately informed. The NZIS will withdraw the study permit and the student will be given 14 days to appeal the decision or meet all application requirements for a re-issue of the study permit. Should either of these two conditions not be met, the student shall be required to leave the country at the end of the 14 days. On the advice from the NZIS that the student has departed from New Zealand any fee refund approved by the Chief Executive Officer shall be transmitted to a bank account advised by the student, student’s parent or guardian, such account to be in the student’s country of origin. Should the student remain in New Zealand to study at another institution under the terms of a new student permit issued by NZIS, then upon starting that course of study at that institution, any fee refund, approved at the discretion of the Chief Executive Officer, shall be refunded to the student. Any fee refund shall take into consideration administration charges and commission payments on those said fees.
• Students applying for a refund are required to complete 011-02-020xA Student Withdrawal Transfer Form, 011-02-020xB Faculty Form for Student Withdrawal, Transfer.
• Should the student apply and be granted permanent residency during the period of the programme of instruction, then the student will be able to claim New Zealand resident fees from the commencement of the next complete semester of instruction. In the case of prepayment of fees covering the next period of instruction, the student will be allowed to claim a partial refund of the difference between the fee paid and the New Zealand resident fee. The refund will be calculated pro-rata to the number of weeks remaining of the programme of instruction on the net amount received by Waiariki after the payment of commission to the Agent.

Waiariki requires that all students take out the Travel and Medical Insurance for students to New Zealand as provided by Unicare.
The premium for this insurance includes the following cover.

Additional Expenses:

1.		Loss of Deposits: The insurer will reimburse the non-refundable unused portion of travel, accommodation, educational fees or other deposits paid in advance following cancellation, alteration or incompletion of the travel dues to:
	a.	The unforeseeable death, serious injury, or serious sickness happening after the commencement of the travel of a relative, close business associate, or travelling companion, provided that this person is under 75 years of age.
	b.	The insured is suffering an injury or sickness during the period of insurance,
	c.	The unforeseeable insolvency, regulatory closure or withdrawal of accreditation of any education provider.

Students may, in accordance with programme regulations and the Quality System, be admitted at any appropriate point in a programme by virtue of the grant of academic credit, credit exemptions or as a result of the assessment of prior learning process on payment of a prescribed fee.

Each programme has the details regarding credit transfer and recognition of prior learning outlined in the specific programme handbook. Those details may vary from programme to programme.

Applicant students are advised that they should seek information from the programme leader on any credit transfer or recognition of prior learning they are requesting BEFORE making the final commitment to enrolment on the programme and payment of the programme tuition fees.

Students are advised that Waiariki Institute of Technology accepts no responsibility for consideration of any application for credit transfer or recognition of prior learning that is made after any student has commenced the programme.

The following is a summary of the student complaint policy

• Students are encouraged to express their concerns within an environment, which respects their right to do so.
• Students are encouraged, whenever appropriate, to speak directly with the relevant staff member to try to resolve a concern.
• When Waiariki Institute of Technology – Whare Takiura (Waiariki) staff become aware of any indication of a student concern such staff members shall take all reasonably practicable steps to resolve the concern before the student lodges a formal complaint.
• Within this environment complaints are acknowledged registered and acted upon quickly and in such a way that students feel their concerns are being dealt with seriously, fairly and quickly.
• Once a complaint has been lodged it becomes the responsibility of Waiariki staff, and not the student, to ensure that the complaint process is implemented.
• At all times Waiariki staff shall observe the provisions of the Privacy Act 1993 and Waiariki’s 000-04-010 Privacy Policy. This may require the identity of the complainant to be kept confidential. However, when the complaint is about a staff member, that staff member shall be advised at the time the complaint is lodged, of the complaint and the processes that will be followed. In some cases the nature of the complaint may indicate the identity of the complainant.

Student complaints and concerns which arise from all Waiariki’s activities relating to student courses of study; but excluding all student appeals covered by section 30 of Waiariki’s 000-03-000 academic statute.

Waiariki reserves the right not to progress:

• Anonymous complaints or complaints based on hearsay
• Complaints made more than 90 days after an alleged incident
• Complaints where Waiariki receives no response from the complainant within 90 days.

A full copy of the complaints procedure is included in the student handbook which is provided to the student on arrival at Waiariki.

Waiariki Institute of Technology has agreed to observe and be bound by the Code of Practice for the Pastoral Care of International Students published by the Minister of Education.

Introduction
When students from other countries come to study in New Zealand, it is important that those students are well informed, safe, and properly cared for. New Zealand educational providers have an important responsibility for international students’ welfare.

This summary provides an overview of the “Code of Practice for the Pastoral Care of International Students” (the code), and provides a procedure that students can follow if they have concerns about their treatment by a New Zealand educational provider or agent of a provider.

What is the Code?
The code is a document which provides a framework for service delivery by educational providers and their agents to international students. The code sets out the minimum standards of advice and care that are expected of educational providers with respect to international students. The code applies to pastoral care and provision of information only, and not to academic standards.

When does the Code apply?
The code commences on the 31st of March 2002. Educational providers then have six months to sign the code. Between the 31st of March and the 30th of September 2002 you will need to check with the Ministry of Education if your provider is a signatory to the code.

Who does the Code apply to?
The code applies to all education providers in New Zealand with students enrolled on international study permits. The code is mandatory to these providers and must be signed by them.

What is an “international student”?
An “international student” is a foreign student studying in New Zealand on a student permit from the New Zealand Immigration Service.

How can I get a copy of the Code?
You can request a copy of the code from your New Zealand educational provider. The code is also available online from www.minedu.govt.nz/goto/international.

How do I know if an educational provider has signed the Code?
The New Zealand Ministry of Education will maintain a register of all signatories to the code. This list will be available from www.minedu.govt.nz/goto/international. If the educational provider that you are seeking to enrol with is not a signatory to the code, you will not be granted a permit from the New Zealand Immigration Service and you will not be able to study at that institution.

What do I do if something goes wrong?
If you have concerns about your treatment by your educational provider or by an agent of the provider, the first thing you must do is contact the principal, the international student director, or another person who has been identified to you as someone that you can approach about complaints at your institution. The code requires all institutions to have fair and equitable internal grievance procedures for students and you need to go through these internal processes before you can take the complaint any further.
If your concerns are not resolved by the internal grievance procedures, you can contact the International Education Appeal Authority (IEAA).

A summary of the Code of Practice for the Pastoral Care of International Students
The code sets standards for educational providers to ensure that:

• high professional standards are maintained
• the recruitment of international students is undertaken in an ethical and responsible manner
• information supplied to international students is comprehensive, accurate, and up-to-date
• students are provided with information prior to entering into any commitments
• contractual dealings with international students are conducted in an ethical and responsible manner
• the particular needs of international students are recognised
• international students under the age of 18 are in safe accommodation
• all providers have fair and equitable internal procedures for the resolution of international student grievances
  Full details of what is covered can be found in the code itself.

The code also establishes the IEAA and the Review Panel to receive and adjudicate on student complaints.

What will the IEAA do?
The purpose of the IEAA is to adjudicate on complaints from international students. The IEAA will investigate complaints and determine if there has been a breach of the code. The IEAA has the power to impose sanctions on educational providers who have committed a breach of the code that is not a serious breach. These sanctions include an order for restitution, publication of the breach, and / or requiring that remedial action be undertaken.
The IEAA will refer complaints that are not about pastoral care to another regulatory body if appropriate.
The educational provider will be given a reasonable time to remedy the breach. If the breach is not remedied within that time, the IEAA may refer the complaint to the Review Panel.
The IEAA can determine if it considers that a breach of the code is a serious breach. If the breach is a serious breach, the IEAA will refer the complaint to the Review Panel.

What can the Review Panel do?
The Review Panel can remove or suspend an educational provider as a signatory to the code, meaning that the provider would be prevented from taking any more international students. Only the IEAA can refer complaints to the Review Panel.

What is the International Education Appeal Authority (IEAA)?
The IEAA is an independent body established to deal with complaints from international students about pastoral care aspects of advice and services received from their educational provider or the provider’s agents. The IEAA enforces the standards in the Code of Practice.

How can I contact the IEAA?
You can write to the IEAA at:

The International Education Appeal Authority,
C/- Ministry of Education,
PO Box 1666,
Wellington,
New Zealand.

If you have concerns about your treatment by Waiariki Institute of Technology or by an agent of the Institute, the first thing you must do is contact the International Marketing Manager, Programme Leader or International Pastoral Support Staff are people you can approach about your complaints.

If you consider that the International Marketing Manager, Programme Leader or International Pastoral Support Staff may by involved as a party to the complaint, you may elect to contact the Academic Director.

The code requires all institutions to have fair and equitable internal grievance procedures for students and you need to go through these internal processes before you can take the complaint any further.

All student complaints regarding Waiariki’s compliance with the Code of Conduct will be handled through the established student grievance procedure. A full copy of this procedure is contained in the student handbook issued to the student on arrival at the Institute.

If your concerns are not resolved by this internal grievance procedures, you can contact the International Education Appeal Authority (IEAA).

The International Education Appeal Authority
C/- Ministry of Education
PO Box 1666
Wellington
New Zealand