Administration Skills - Intermediate

    Course details

    • Code: BADM.3202
    • Fee: $673*
    • Level: 3
    • Credits: 15
    • EFTS: 0.125
    • Subject: Business Administration
Study optionsFull-time
Time in class75 (approximate total hours)
Offered (indicative)Semester 1, Semester 2
Intakes information

Semester 2 intake: Mokoia Campus Only

LocationRotorua (Mokoia), Taupo, Whakatane
Related programmes New Zealand Certificate in Business (Administration and Technology) (Level 3);

Course Aim

This course will provide students with the knowledge and skills to effectively prepare and deliver an informative talk and social speech to a specified audience, using desktop presentation software as a presentation aid. Students will also be able to take accurate notes and produce the minutes for a formal meeting, effectively use the telephone as a means of communication with customers and prepare and present a set of oral instructions relevant to the business environment.

Learning outcomes

On successful completion of this course, the student will be able to:

  1. record and write up minutes of a formal meeting;
  2. communicate effectively with customers to analyse their needs, identify options and answer them in writing;
  3. prepare and deliver a speech for a specified audience using a presentation application to enhance delivery; and
  4. give verbal instructions in a business environment.

Embedded unit standards or achievement standards

Speak to a known audience in a predictable situation130733
Take notes and write minutes for a formal meeting349433
Produce a presentation using a desktop presentation computer application594023
Respond to customer enquiries by writing in a range of contexts1181634
Give oral instructions in the workplace131233

For more information on Unit Standards explore the NZQA Framework

*Course cost/fee: Indicative standard fee for New Zealand residents only. Fees for non-New Zealand residents will vary, visit the Programmes and Tuition Fees for International Students information page.

*Course cost/fee last updated 13-Dec-2016

Page last updated: 01 Sep 2017