Help Desk

    Course details

    • Code: COMP.6114
    • Fee: $856*
    • Level: 6
    • Credits: 15
    • EFTS: 0.125
    • Subject: Computing
Study optionsFull-time
Time in class45 (approximate total hours)
Offered (indicative)Semester 1
LocationRotorua (Mokoia)
Pre-requisiteCOMP.5102 Hardware Fundamentals

Course Aim

The aim of this course is to provide students with practice in the techniques for working in a first level system support role.

Learning outcomes

On successful completion of this course, the student will be able to:

  1. Identify, prioritise, schedule and action concurrent tasks, which occur in a Help Desk environment.
  2. Create and update a set of documentation for a Help Desk environment.
  3. Analyse and describe the requirements for a Help Desk.
  4. Operate a Help Desk.

*Course cost/fee: Indicative standard fee for New Zealand residents only. Fees for non-New Zealand residents will vary, visit the Programmes and Tuition Fees for International Students information page.

*Course cost/fee last updated 13-Dec-2016

Page last updated: 01 Sep 2017