New Zealand Diploma in Information Technology Technical Support (Level 5)

Programme details

Translation Pōkairua o Aotearoa, Tautoko Mōhiohio Hangarau, Taha Toi (Pae 5)
Code NZ2596
Level 5
Credits 120
Duration 1 year
Domestic student fee $5,728* (per year)
IntakesSemester 1, Semester 2, November
Study options Full-time, Part-time
LocationRotorua (Mokoia)
*Fees are applicable to study in 2017 and are indicative only; fees will vary depending on the courses selected, and/or course-related costs where applicable.
All of our full-time programmes qualify for student loans and allowances through StudyLink. Many part-time programmes also qualify. Apply online at or phone 0800 88 99 00. Apply early to help avoid enrolment and payment delays.

Information for international students

Tuition fee$19,950
IntakesFebruary, November
Minimum IELTS5.5 with no band less than 5
Application Checklist and RequirementsView the information page to see what documents you must supply with your application.
 International Student Apply now International Student Enquiry

Programme aim

Develop an awareness of the Information Technology (IT) environment, gain an appreciation of user needs, and discover how to provide IT technical support.

This programme offers a broad understanding of the core concepts and practical skills in IT, with a technical support focus.

Career opportunities

Computer technician, service desk or technical support,

Award information

To achieve the award of the New Zealand Diploma in Information Technology Technical Support (Level 5), students must pass a total of 120 credits.

Knowledge and skills you will gain

Technical skills

  • Select, install and configure IT hardware and systems software to meet organisational requirements.
  • Apply a broad operational knowledge of networking, and associated services and technologies to meet typical organisational requirements.
  • Configure and administer systems and applications to meet typical organisational IT support requirements.
  • Apply a broad operational knowledge of database administration to meet typical organisational data storage and retrieval requirements.
  • Troubleshoot and resolve a range of common system problems using appropriate tools and procedures.
  • Identify common issues related to IT security and apply a range of solutions.
  • Demonstrate an operational knowledge and understanding of IT service management to meet typical organisational customer service requirements.

Core IT skills

  • Apply the fundamentals of information systems concepts and practice to support and enhance organisational processes and systems.
  • Apply the fundamentals of interaction design concepts and practice to enhance interface design.
  • Apply the principles of software development to create simple working applications.
  • Apply professional, legal, and ethical principles and practices in a socially responsible manner as an emerging IT professional.
  • Apply communication, personal and interpersonal skills to enhance effectiveness in an IT role.
  • Use problem-solving and decision-making techniques to provide innovative and timely Information Technology outcomes.

Entry criteria

Admission and entry requirements for this qualification are in accordance with the academic regulations.

Students enrolling are recommended to hold one of the following qualifications, or equivalent skills and experience.

  • NCEA Level 2 or 3
  • New Zealand Certificate in Computing (Intermediate User) (Level 3)
  • New Zealand Certificate in Computing (Advanced User) (Level 4)
  • New Zealand Certificate in Information Technology Essentials (Level 4)
  • New Zealand Certificate in Information Technology (Level 5)

International students must have an IELTS overall Academic Score of 5.5 (with no band score lower than 5.0), New Zealand Certificate in English Language (Academic) (Level 4) or equivalent.

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Compulsory courses

Course Code Course Name
COMP.5201Information Technology Operations
COMP.5202Fundamentals of Programming and Problem Solving
COMP.5203Professional Practice
COMP.5205Database Administration
COMP.5206Introduction to Networks
COMP.5207Operating Systems
COMP.5208Technical Support

Page last updated: 01 Sep 2017