Hotel Reception Administration

    Course details

    • Code: HOSP.4204
    • Fee: $716*
    • Level: 4
    • Credits: 15
    • EFTS: 0.125
    • Subject: Hospitality
Study optionsFull-time
Time in class36 (approximate total hours)
Work experience34 (approximate total hours)
Offered (indicative)Semester 2
LocationRotorua (Mokoia)

Course Aim

Develop knowledge and skills in the administrative functions of a hotel reception including determining, prioritising and co-ordinating work requirements, staff workloads, end of shift procedures and inter-departmental communication.

Learning outcomes

On successful completion of this course, students will be able to:

  1. Establish hotel reception work tasks in accordance with shift rosters.
  2. Co-ordinate and communicate post-arrival guest requirements with relevant staff and departments in accordance with establishment requirements.
  3. Carry-out end of shift procedures and reporting in accordance with establishment requirements.

*Course cost/fee: Indicative standard fee for New Zealand residents only. Fees for non-New Zealand residents will vary, visit the Programmes and Tuition Fees for International Students information page.

*Course cost/fee last updated 13-Dec-2016

Page last updated: 01 Sep 2017