Hotel Reception Work Practices

    Course details

    • Code: HOSP.4201
    • Fee: $716*
    • Level: 4
    • Credits: 15
    • EFTS: 0.125
    • Subject: Hospitality
Study optionsFull-time
Time in class36 (approximate total hours)
Work experience34 (approximate total hours)
Offered (indicative)Semester 2
LocationRotorua (Mokoia)

Course Aim

Develop capability in monitoring and maintaining work practices relevant to the reception hub in the hotel accommodation sector including health, safety and security requirements, staff and guest communication and interactions, and individual and team service delivery.

Learning outcomes

On successful completion of this course, students will be able to:

  1. Monitor and maintain health, safety and security, hazard control, compliance and reporting practices in accordance with legislation and establishment requirements.
  2. Monitor and maintain staff and guest interactions and communication to ensure service delivery outcomes are met.
  3. Determine workplace practices and requirements for different roles within a hotel environment.
  4. Relate the application of standard operating procedures to different work roles within a hotel environment and their connection to the hotel reception hub.

*Course cost/fee: Indicative standard fee for New Zealand residents only. Fees for non-New Zealand residents will vary, visit the Programmes and Tuition Fees for International Students information page.

*Course cost/fee last updated 13-Dec-2016

Page last updated: 01 Sep 2017