Frontline Services

    Course details

    • Code: TOUR.3400
    • Fee: $673*
    • Level: 3
    • Credits: 15
    • EFTS: 0.125
Study optionsFull-time
Time in class96 (approximate total hours)
Offered (indicative)Semester 2
LocationRotorua (Mokoia)

Course Aim

The aim of this course is to give students the ability to interact with clients/customers to provide quality customer service.

Learning outcomes

On successful completion of this course, the student will be able to:

  1. identify and demonstrate a high level of customer service using effective communication processes;
  2. provide tourism customers with relative tourist service information; and
  3. demonstrate appropriate verbal customer service skills.

Embedded unit standards or achievement standards

This course includes NZQA unit standards 23758, 23759 and 23764.

For more information on Unit Standards explore the NZQA Framework


*Course cost/fee: Indicative standard fee for New Zealand residents only. Fees for non-New Zealand residents will vary, visit the Programmes and Tuition Fees for International Students information page.

*Course cost/fee last updated 13-Dec-2016

Page last updated: 01 Sep 2017