|Translation||Pōkairua o Aotearoa, Tautoko Mōhiohio Hangarau, Taha Toi (Pae 5)|
|Domestic student fee||$5,728* (per year)|
|Intakes||Semester 1, Semester 2, November|
|Study options||Full-time, Part-time|
|*Fees are applicable to study in 2017 and are indicative only; fees will vary depending on the courses selected, and/or course-related costs where applicable.|
|All of our full-time programmes qualify for student loans and allowances through StudyLink. Many part-time programmes also qualify. Apply online at www.studylink.govt.nz or phone 0800 88 99 00. Apply early to help avoid enrolment and payment delays.|
Information for international students
|Minimum IELTS||5.5 with no band less than 5|
|Application Checklist and Requirements||View the information page to see what documents you must supply with your application.|
|International Student Apply now International Student Enquiry|
Develop an awareness of the Information Technology (IT) environment, gain an appreciation of user needs, and discover how to provide IT technical support.
This programme offers a broad understanding of the core concepts and practical skills in IT, with a technical support focus.
Computer technician, service desk or technical support,
To achieve the award of the New Zealand Diploma in Information Technology Technical Support (Level 5), students must pass a total of 120 credits.
Knowledge and skills you will gain
- Select, install and configure IT hardware and systems software to meet organisational requirements.
- Apply a broad operational knowledge of networking, and associated services and technologies to meet typical organisational requirements.
- Configure and administer systems and applications to meet typical organisational IT support requirements.
- Apply a broad operational knowledge of database administration to meet typical organisational data storage and retrieval requirements.
- Troubleshoot and resolve a range of common system problems using appropriate tools and procedures.
- Identify common issues related to IT security and apply a range of solutions.
- Demonstrate an operational knowledge and understanding of IT service management to meet typical organisational customer service requirements.
Core IT skills
- Apply the fundamentals of information systems concepts and practice to support and enhance organisational processes and systems.
- Apply the fundamentals of interaction design concepts and practice to enhance interface design.
- Apply the principles of software development to create simple working applications.
- Apply professional, legal, and ethical principles and practices in a socially responsible manner as an emerging IT professional.
- Apply communication, personal and interpersonal skills to enhance effectiveness in an IT role.
- Use problem-solving and decision-making techniques to provide innovative and timely Information Technology outcomes.
Admission and entry requirements for this qualification are in accordance with the academic regulations.
Students enrolling are recommended to hold one of the following qualifications, or equivalent skills and experience.
- NCEA Level 2 or 3
- New Zealand Certificate in Computing (Intermediate User) (Level 3)
- New Zealand Certificate in Computing (Advanced User) (Level 4)
- New Zealand Certificate in Information Technology Essentials (Level 4)
- New Zealand Certificate in Information Technology (Level 5)
International students must have an IELTS overall Academic Score of 5.5 (with no band score lower than 5.0), New Zealand Certificate in English Language (Academic) (Level 4) or equivalent.
|Course Code||Course Name|
|COMP.5201||Information Technology Operations|
|COMP.5202||Fundamentals of Programming and Problem Solving|
|COMP.5206||Introduction to Networks|
Page last updated: 01 Sep 2017