Hotel Reservation Services

    Course details

    • Code: HOSP.4202
    • Fee: $716*
    • Level: 4
    • Credits: 15
    • EFTS: 0.125
    • Subject: Hospitality
Study optionsFull-time
Time in class36 (approximate total hours)
Work experience34 (approximate total hours)
Offered (indicative)Semester 2
LocationRotorua (Mokoia)

Course Aim

Develop knowledge and skills required to advise guests on accommodation options and services, and to co-ordinate and process guest reservations and service requests.

Learning outcomes

On successful completion of this course, students will be able to:

  1. Explain accommodation options and services to guests including room rates, room types, loyalty programmes and promotions.
  2. Process accommodation reservations and maintain guest information using an accommodation property management system.
  3. Communicate and co-ordinate guest reservations and pre-arrival requirements to relevant staff and departments in accordance with establishment requirements.

*Course cost/fee: Indicative standard fee for New Zealand residents only. Fees for non-New Zealand residents will vary, visit the Programmes and Tuition Fees for International Students information page.

*Course cost/fee last updated 13-Dec-2016

Page last updated: 01 Sep 2017