- Code: RETL.3002
- Fee: $673*
- Level: 3
- Credits: 15
- EFTS: 0.125
- Subject: Hospitality
|Study options||BlendEd, Extramural|
|Time in class||32 (approximate total hours)|
|Offered (indicative)||On Demand|
|Location||Rotorua (Mokoia), Whakatane|
|Related programmes||New Zealand Certificate in Retail (Level 3);|
The aim of this course is to enable students to use active listening techniques to gain information and respond to information; take corrective action on customers' complaints during customer interactions; demonstrate knowledge of business performance measures relating to sales; and describe teams and team leadership.
On successful completion of this course, students will be able to:
- Listen actively to gain information in an interactive situation.
- Respond to customers' complaints in a retail or distribution environment during customer interactions.
- Apply knowledge of business performance measures to sales performance.
- Describe teams and team leadership.
Embedded unit standards or achievement standards
|Listen actively to gain information in an interactive situation||11097||3||3|
|Respond to customers' complaints in a retail or distribution environment during customer interactions||27229||3||4|
|Apply knowledge of business performance measures to sales performance||26859||3||4|
|Describe teams and team leadership||27563||3||4|
For more information on Unit Standards explore the NZQA Framework
*Course cost/fee: Indicative standard fee for New Zealand residents only. Fees for non-New Zealand residents will vary, visit the Programmes and Tuition Fees for International Students information page.
*Course cost/fee last updated 13-Dec-2016
Page last updated: 01 Sep 2017