Workplace Practices in the Travel Industry

    Course details

    • Code: TOUR.4104
    • Fee: $793673*
    • Level: 4
    • Credits: 15
    • EFTS: 0.125
    • Subject: Tourism Operations
Study optionsFull-time
Time in class36 (approximate total hours)
Work experience34 (approximate total hours)
Offered (indicative)Semester 2
LocationRotorua (Mokoia)

Course Aim

The aim of this course is to provide students with knowledge of legal relationships, customer service considerations and contracts, and legislation and compliance requirements relevant to the travel industry. Students will also learn about developing effective teams, and managing interactions and conflict within the workplace.

Learning outcomes

On successful completion of this course, students will be able to:

  1. Examine legislation and compliance requirements applicable to the travel and aviation industry.
  2. Outline the legal relationships that exist between parties in the travel industry.
  3. Relate the application of the principles of contract law to travel-related contracts.
  4. Assess staff and customer interactions and communication within travel businesses to ensure service delivery outcomes are met.
  5. Explain how to build and develop an effective team in the travel industry.
  6. Outline ways to manage conflict within a team.
  7. Evaluate the interactions and contributions of individuals and teams to service delivery within travel businesses.

*Course cost/fee: Indicative standard fee for New Zealand residents only. Fees for non-New Zealand residents will vary, visit the Programmes and Tuition Fees for International Students information page.

*Course cost/fee last updated 13-Dec-2016

Page last updated: 01 Sep 2017